At the moment, while we are working on opening, we only have Merry Pin merchandise available. All of these products are print-on-demand products, made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions! Our return policy for print-on-demand products is a bit different than our policy will be for our crafting supplies. Please read the policy below.
Print-On-Demand Product Policy
Damaged or Mislabeled Items – Our print-on-demand vendors pride themselves on unparalleled product quality. That's why all of their orders go through a 3-step quality check before they are shipped out. However, if a damaged or mislabeled item was accidentally let through quality control, or was damaged during shipment, we take full responsibility and provide a free replacement.
If your product arrived damaged or mislabeled, please contact us at orderissues@MerryPinDC.com and share a detailed description of the problem and add quality photos where we can see the issue. We’ll be happy to assist and reship the product for you.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Buyer's Remorse – Since these products areprinted on demand just for you, our return policy doesn’t cover buyer’s remorse so we won’t be able to issue you a refund for the order. Thank you for understanding.
Wrong Size – Since these products are printed on demand just for you, our return policy doesn’t cover products ordered in the wrong size. Because of that, we won’t be able to issue you a refund for the order. Thank you for understanding.